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I am not satisfied with my QA & Testing services – Why?

It is a widely accepted fact - no software product or service can be tested to perfection eliminating all the defects. Increasing software size and complexity, continuous change in business needs, and fast-paced software development environments are upsetting the effectiveness and performance of QA testing.

Besides, emergence of disruptive digital technologies requires QA to adopt new strategies and tools. Validations across mobile platforms, cross-platform browsers, digital devices, etc. are adding to the time and cost of testing, especially in core system replacement projects, making some of the QA testing services inadequate. Other responsibilities of QA services include ensuring system security and system performance.

Notwithstanding these challenges, QA testing strives to deliver products with the fewest number of defects. Adoption of right methodologies, tools and best practices are the key for QA testing to achieve quality goals. This article highlights a few measures that can help improve effectiveness of QA testing.

Reduce reliance on manual testing

The dependence on manual testing has been identified as one of the barriers for speedy software product/service rollouts. As testers are under intense pressure to complete testing within limited time and deliver working software faster, heavy reliance on manual testing may lead to undetected software bugs and slippage of schedule. It’s impossible to keep pace with the agile software development schedule by testing the entire build manually.

Inability to leverage automation

Automation is the key to overcome the above challenges and deliver working software quickly while avoiding repetitive test case execution to minimize the amount of manual testing involved. Test Automation is one of the emerging trends in the QA and Teseting world. The best QA strategy would be to adopt a holistic approach to test automation by fostering automation across test life cycle i.e. from test design to test execution for functional, regression and end-to-end testing.

Inability to identify defect slippages earlier in the test lifecycle

The inability of the testing team to write effective test cases considering all possible scenarios or use cases leads to slippage of defects. Defects and slippage may introduce significant development re-work and may jeopardize project outcomes. Defects that are not identified until later stages of production may pause even bigger challenges. Setting up of Testing Center of Excellence (TCoE) is a great solution to avoid defect slippages. TCoE enables centralized testing services across all business units in the enterprise empowering peer review of testing.

Inability to adopt Agile testing approaches

Today, more and more organizations are adopting Agile methodology for software development, which calls for QA to adopt Agile testing methodology. Inability to adopt Agile testing methodology may cost continuous delivery of working software and quality of software.

Agile software testing implements the same principles as the Agile software development that helps keep pace with the software development schedule. Continuous collaboration between testing and development team in Agile environment helps improve speed and quality of software development. Testers can provide immediate feedbacks on software bugs for developers to fix in the development phase. This helps reduce mistakes in coding and hence reduce the number of bugs in the future builds.


Click below to view the webinar Achieving success in core systems testing on-demand featuring Novarica, Farmers Alliance, American National and ValueMomentum to learn how two P/C carriers successfully led their core system testing initiatives.

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